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FAQ

Frequently Asked Questions

  • Are you a factory or a trading company?

    We are a pet treat manufacturer with over 20 years of experience in this field.

  • How can I get a sample?

    We are honored to provide you with free samples. Shipping costs are at your own expense.

  • What customization services do you offer?

    We support custom packaging and logos. Product weight can also be customized if required.

  • Where is your factory located?

    Our factory is located in Lishui City, Zhejiang Province, China, close to the airport. The transportation is very convenient. Welcome to visit the factory.

  • What delivery methods do you offer?

    We can provide sea, air, and express delivery services (including UPS/ FedEx/ DHL, etc.). Please provide us with the detailed address, quantity, and transportation method so that we can calculate the freight cost accurately.

  • What is the minimum order quantity?

    Single-color knotted bones and sticks are available with a minimum order of 50 kg per flavor. Double-color knotted bones, meat wraps, and filled chew sticks are also available with a minimum order of 100 kg per flavor.

  • How long does production take?

    Production is usually arranged after receiving your advance payment. It usually takes 30 business days. For more complex customizations, it may take 35-45 days.

  • What are your payment methods?

    By Bank transfer. 30% deposit is required, and the remaining 70% needs to be paid before shipment.

  • What relevant certificates are available?

    We have HACCP, BRC, IFS, BSCI, FDA, and other certifications to further ensure product quality.